How to apply for Lipa na Mpesa till number from Safaricom step by step

Once you have completed their application for the Business till on the Self Onboarding portal: https://m-pesaforbusiness.co.ke  you will:

1. Receive till number via SMS
2. Download the Lipa Na M-PESA sticker from the Self Onboarding portal: https://m-pesaforbusiness.co.ke#FAQs
3. Activate the Business till
4. Change PIN and begin transacting
5. Automatically begin receiving payment notifications made to the till on the nominated number. Alternatively, if the owner requires a separate till for notifications, they can replace (Swap) till line.

SIM Swap Process:

Safaricom Merchant Self SIM Swap is a Do-It-Yourself service that enables merchants on M-PESA Business Till to replace their Till SIM card. The process is FREE. You will only need to purchase a replacement line from an M-PESA agent or Safaricom retail shop near you at 50/-

SIM swap is applicable to your own till. Only the primary operator who is the nominated number can do a self SIM swap.

How the SIM Swap works:

• Dial *234# from the nominated number
• Then select option 2 – M-PESA Business Till
• Then enter your head office or store number
• Select option 5 – Account Services
• Then selection option 5 – SIM Swap
• Enter your till number
• Enter the IMSI number
  • IMSI Number: This is the unique identifier for the replacement line that you have acquired. It is found behind the new replacement line acquired.
• Enter operator ID
• Then enter operator PIN

You will receive a confirmation message that the SIM swap process has been initiated.

Once successfully swapped, the merchant will receive a message confirm that the sim replacement was completed successfully.  Kindly insert your new sim into a handset to begin using it.

1. How to Activate your Till

1. 1. Dial *234# from the nominated number
   2. Select option 2 – M-PESA Business Till
   3. Enter Store number (One received on SMS)
   4. Select option 1 – Yes
   5. Accept Terms and Conditions.
   6. Submit

You will receive an M-PESA message with your operator ID and Start key PIN. You will be required to change PIN. Use the operator ID and start key then:

1. How to change PIN

1. 1. Dial *234# from the nominated number
   2. Select option 2 – M-PESA Business Till

1. 1. Enter your Store number
   2. Select option 5 – Account Services
   3. Select option 1 – Change PIN
   4. Enter operator ID (Check the SMS received from M-PESA SMS with start key)
   5. Enter old PIN (which is the start key on SMS from M-PESA)
   6. Enter New PIN (Create your own secret PIN)
   7. Confirm new PIN (Repeat your own secret PIN)
   8. Submit

You will receive a message confirming that your PIN has been changed and till successfully activated

.