2/ Never be the bottleneck for someone to get work done. This is one simple principle which requires you to be organized, effective at communication, and good at delegation.
3/ Effective delegation is neither easy nor natural. But it is a skill you can build and improve over time with practice.
4/ Get really good at email so you can respond quickly and efficiently. The volume you receive will only go up over time. Inbox Zero is the ultimate founder hack.
5/ Tenacity is the most important trait for building a company. It is not intelligence, creativity or salesmanship, but sheer determination.
6/ So, Don’t give up. No matter where you are in your journey…
7/ There is no RIGHT way to start and build a company, stop looking for one.
8/ Making decisions is hard; but a ‘bad decision’ outweighs NO decision every time.
9/ Don’t be in a huge rush to grow and scale – take your time to understand customers, the market, and your own product. This is vital later.
10/ Services businesses are great ways to generate Cash Flow to start other ideas! Don’t obsess over the right “business model” – Just start!
11/ Competition is usually a sign you picked a good market; don’t obsess over competitors. As
12/ When it comes to business results, be ruthless. But when it comes to people, be very compassionate. The best leaders do not either/or this, they integrate it, every day.
13/ There is no such thing as a momentary lapse of integrity. If someone is dishonest, it is likely not the first time and definitely not the last time. When you first see it, take decisive action.
14/ Have everyone “assume positive intent.” Assume people want to do a good job, want the company to succeed, and want to grow in their career. Even if these aren’t all true, it makes one more open minded and less petty. If your team does this, 99% of conflicts go away.
15/ People are people. They are all different from each other; they all have good days and bad days, and everyone enjoys being recognized and praised. People need to be motivated, guided and empowered.
16/ Early on, Focus Wins.
The most consistent and counterintuitive reminder I give entrepreneurs: Amazon only sold books for its first 3-4 years. Facebook was only in colleges for its first 2 years. Apples reboot had only the iPod for 6 years. The path to ruling the world starts with narrow focus.
17/ Don’t be afraid to borrow from those that came before you. In fact, obsess over your industry’s history and current players. Know it better than anyone. That’s how the biggest companies in the world came to be.
18/ As a founder/owner/manager, you are not the same as your team. Even if you sit next to them, joke around and hang out. Your ability to impact someone’s career (and therefore their life) makes you different. The sooner you realize this, the better you will be at your job.
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