Account Creation
Create an account on eCitizen, using your ID card number.
Upon creation of an account, submit a working email. The email or ID will be used to log in together with a password.
The email will also be used to reset a password. Your must also provide a registered phone number.
After signing in, one can apply for a Birth Certificate under the Civil Registration Department.
You can apply for Child Current, Adult Current and Late Registration certificates categories.
All applications must be done in the parent’s account which will be linked to the phone number in case of payment through mobile money transfer.

1. Child Current Birth Certificate
This application is for births where a notification was issued at the hospital. It should be submitted in the parent/guardian account for applicants below 18 years.
It should also be submitted at least 30 days after the date of birth.
Requirements:
Scanned copy of the birth notification
Scanned copy of the National ID for applicants above 18 years
Scanned copy of the parent’s ID
For replacements, scanned copy of the original birth certificate
Charges: Ksh180
Steps
Fill an online form and submit relevant documents in PDF format. The form contains two options: applying for a new certificate or a replacement.
Proceed to choose new birth certificate and approve that the child was born in a health facility. If you had applied earlier online, you can be allowed to amend the child’s name, to remove spelling mistakes or add an extra name, but only for children below 2 years.
For new applications, decline the amendment option and acknowledge that the child is under 18 years then proceed to fill County of Birth, Hospital of Birth and Birth Notification Number. Attach a scanned PDF copy of the Birth Notification.
Fill three names of the child and its gender. Upload the name and ID number of both parents, together with scanned copies of the IDs unless one is a single parent.
Choose a pickup location for the certificate from options included. For Nairobi, you can pick from Huduma Makadara, ACK Bishop House, Huduma Centres in GPO, City Square, Makadara, Eastleigh and Kibera. You will be notified via SMS when the certificate is ready.
Payment
Options range from Mpesa to Debit/Credit/Prepaid Card, Airtel Money and Pesalink.
For Mpesa:
Go to M-PESA on your phone
Select Pay Bill option
Enter Business no. 206206
Enter Account no. YWDOPMJ
Enter the Amount. KES 180
Enter your M-PESA PIN and Send
You will receive a confirmation SMS from M-PESA
Airtel Money:
Go to Airtel Money on your phone
Select Pay Bill option
Select Other
Enter Business Name. 206206
Enter the Amount Ksh. KES 180
Enter your Airtel Money PIN and Send
Enter Account no. YWDOPMJ
You will receive a confirmation SMS from Airtel Money
For replacement of a Birth Certificate:
The same procedure applies but one will only attach a scanned copy of the original birth certificate
2. Adult Current Birth Certificate
This application is for births which were registered within 6 months either by a Chief or in the hospital.
Requirements
Scanned copy of the birth notification
Scanned copy of the parents’ ID
Charges: Ksh 180
The same procedure for applying the Child Current Birth Certificate is followed.
Late Registration Certificates
This application must be done after getting approval form at the Civil Registration Services on ACK Bishop’s Gate Offices which will be scanned and attached online.
This application is for births that were registered after 6 months either by a Chief or in the hospital. It should be submitted in the parent/guardian account for applicants below 18 years.
Requirements
Scanned copy of the birth notification
Scanned copy of the parent’s ID
For replacements, scanned copy of the original birth certificate.
Charges: Ksh 200
Procedure: Follow the same procedure as above.
For the application of children over 18 years in both three categories, attach original National ID Cards .
eCitizen contacts
Mobile number: +254 709 480 000, +254 780 206 206
Email: support@eCitizen.go.ke
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